As we wrap up a fantastic year here at eThink, we wanted to take a moment to reflect on our biggest accomplishments over the last year – all of which are a direct result of our team’s hard work and the support of our clients and partners.
Just when we thought we had our best year in 2018, eThink kept the momentum rolling in 2019 by continuing to expand services in international markets, receive recognition for multiple awards and achievements, and evangelize the open-source mission of Moodle™ and Totara Learning Management Systems with more resources, webinars, and presentations at eLearning conferences around the world. eThink also expanded our solutions to offer more products and services that can help L&D professionals meet and exceed their eLearning goals.
Let’s take a look at eThink’s best moments of 2019 (read on for more details or scroll to the bottom for a short infographic)!
In 2019, the eThink Team focused on more effectively leveraging our expertise and industry-leading solutions to provide more resources and thought leadership to professionals in the L&D space. eThink hosted 34 webinars over the past 12 months, highlighting product updates and emphasizing the most important trends, tools, and strategies for successful eLearning. We were also able to collaborate with some of our top eLearning technology and content partners, like GO1 and OpenSesame, and experts in the industry such as John Leh of Talented Learning. Overall, we had over 8,000 learning professionals attend our virtual webinar events this year!
Furthermore, eThink attended 16 conferences around the globe, with many of the events located in the US, UK & Canada, to share with thousands of learning professionals how open-source Learning Management Systems like Moodle™ and Totara can be used to amplify their training efforts. During these events, eThink took the stage 21 times to share presentations on how eThink clients are using both learning platforms to find eLearning success, as well as to discuss the latest trends and best practices.
To make it easy to explore these products, our team also created two comprehensive LMS guides for both Moodle™ and Totara. Additionally, we released two well-received whitepapers that provide valuable information from our experts regarding the most important workplace learning trends and ways to future-proof your training program with open source. These whitepapers provide a deep-dive analysis into the current state of workplace learning, where it’s headed, and how you can keep your training program moving in the right direction – on the path to sustained performance and employee success.
Click to view our free comprehensive LMS guides to explore these leading open source learning platforms.
Click to download our free PDF whitepapers for expert tips and information to help your training programs.
In other big news, our CEO Brian Carlson finally joined LinkedIn! If you aren’t already, you’ll want to follow him and our company account to keep up to date with the latest eThink happenings. Brian has also published some great articles on topics like Tips for Building a Successful Remote Company Culture, 4 Important Ways Workplace Learning is Changing, and 5 Most Important Takeaways from Raconteur’s 2019 Learning & Development Special Report.
Award-Winning LMS Support
Our Support Team had an awesome year and continued to exceed expectations across the board. While managing a growing list of clients, our Support Team managed to continue delivering industry-leading support services, services that have been recognized by a number of awards this year!
Our very busy Solutions Team provided 485 individual demonstrations and technical overviews of our solutions to prospective clients. The Services Team addressed 12,422 support tickets in 2019 while maintaining an average initial ticket response time of 41 minutes – 6 minutes faster than last year – while managing a growing list of clients! Our team has worked incredibly hard to ensure our clients, partners, and prospective clients are ecstatic with every eThink experience.
New Markets, Solutions & Programs
Not only have our clients, team, and collection of awards recognizing our efforts expanded in the last year, but eThink made the commitment this year to take our fully-managed approach to the next level by offering more services and solutions for learning professionals across all industries and markets. With our latest solutions and programs in place, eThink is quickly becoming a one-stop-shop for all things eLearning.
This year, eThink expanded their LMS training services and expertise with the launch of eThink Academy. eThink Academy allows you to purchase and utilize valuable Moodle™ and Totara training in order to maximize the functionality, design, and effectiveness of your LMS. With these services available to any eLearning manager, L&D professional, or LMS administrator regardless of your current eLearning provider, eThink is able to help more organizations implement successful training and education programs and allow them to focus on key areas where they need support or expertise.
Click below to learn more about eThink Academy and upcoming courses.Explore eThink Academy
Custom Content Program
As eLearning providers for a wide range of industries including healthcare, government, retail, nonprofits, higher education, and much more, eThink recognized the need for a Custom Content Service to connect users to bespoke digital learning content.
With the launch of the Custom Content Service, eThink is able simplify the selection process for clients looking to incorporate custom content into their learning strategy. With a global network of partners that provide leading instructional design solutions such as video-based, scenario-based and game-based learning, microlearning, and virtual reality, learning professionals can seamlessly leverage eLearning content ranging from bite-size modules to complete curricula.
Click to learn more about eThink’s Custom eLearning Content Program.Learn More
UK Office & G-Cloud 11 Digital Marketplace
Earlier this year, Moodle™ HQ announced eThink as an official Moodle™ partner in the United Kingdom. With the launch of our UK office, eThink has been able to help more educators in the territory leverage Moodle™’s powerful open-source technology with fully-managed hosting solutions.
Additionally, in order to better serve UK clients, eThink was officially welcomed into the UK Government’s G-Cloud 11 Digital Marketplace. The UK Government makes it easy for public sector organizations, including central government, local councils, NHS Trusts and other public sector bodies, to obtain LMS and other eLearning or technology services through the G-Cloud procurement framework. As a supplier under G-Cloud 11, eThink is able to more easily provide high-quality, high-touch learning solutions to public sector organizations while relieving organizations of the hassle of long and expensive tender processes.
Click here to learn more about the UK G-Cloud 11 Digital Marketplace.Learn More
AWS Advanced Tier Technology Partner
eThink is an Amazon Web Services (AWS) Advanced Tier Technology Partner. This year, we continued to build upon our preferred partner status by achieving Amazon Web Services (AWS) Education Competency status. AWS allows eThink to host client Learning Management System (LMS) sites in a secure, flexible environment, providing an effective solution that guarantees security, uptime and scalability, and permits sites to be geographically hosted in accordance with an organization’s requirements.
Achieving the AWS Education Competency differentiates eThink as an AWS Partner Network (APN) member that has delivered proven customer success by providing specialized solutions aligning with AWS architectural best practices to support the academic experience of teachers and learners and/or improve the operational needs of administrators. This designation recognizes that eThink has demonstrated technical proficiency and demonstrated success building solutions that support mission-critical workloads of Higher Education, K-12 Primary/Secondary, Research and Publishing customers.
Click below to learn more about eThink’s AWS Education Competency that helps improve our fully-managed LMS solutions for our clients
Awards and Accomplishments
As mentioned earlier, this year in particular, eThink received multiple awards and recognitions for exceptional service and solutions in the eLearning space. eThink kicked off the year by being named the 2018 Totara Global Partner of the Year in January, and ended the year by landing a spot on Training Magazine’s 2019 Choice Awards for Best Learning Portal/LMS just last week. Over the past year, eThink has racked up a handful of awards and badges that we can use to proudly display the variety of partners and publications that have recognized our hard work in the industry. Check out a few below!
Global Totara Partner of the Year
As mentioned, eThink was named the 2018 Global Totara Partner of the Year early this year after demonstrating an ongoing commitment to the Totara Partner network and overall success as a Partner in North America, Europe, the Middle East and Africa. With this partnership established less than a few years ago, we’re excited to receive recognition for our efforts thus far. early this year after demonstrating an ongoing commitment to the Totara Partner network and overall success as a Partner in North America, Europe, the Middle East and Africa. With this partnership established less than a few years ago, we’re excited to receive recognition for our efforts thus far.
2019 Moodle™ North America Partner of the Year
eThink was recently named the 2019 Moodle™ North America Partner of the Year at the inaugural Moodle™ Partner Awards. The award, which was announced on November 18th at the first annual Global Moodle™Moot, honors the Moodle™ provider who “has most effectively capitalised on market opportunities and driven demonstrable business growth within the North America region.”
“On behalf of Moodle™, I congratulate eThink for winning the North America Partner of the Year award. We’re proud to formally recognise their continued contribution to Moodle™ and commitment to open source learning with our Awards initiative. Without our Partners, Moodle™ would not be able to continue to grow and support its mission to empower educators around the world.”
– Juan Lucca, Chief Commercial Officer at Moodle™
Brandon Hall Excellence in Technology Award for Best Advance in Learning Management Technology
Brandon Hall Group is the most well-known and established research organization in the performance improvement industry, providing thought leadership, research and expertise in Learning and Development, Talent Management, Leadership Development, Talent Acquisition and Human Resources. eThink was honored to receive a the coveted “Excellence in Technology” award (bronze) in the Best Advance in Learning Management Technology category. This award was given based upon our ability to present innovativeness, uniqueness, problem solving capabilities, and measurable benefits to clients within the eLearning space.
2019 Training Industry Top Training Delivery Companies Watch List
Every year, Training Industry honors companies who are at the top of their field. eThink landed on Training Industry’s watchlist for the best providers of services/technologies in the Training Delivery field in support of corporate learning and development. The selection is based on the features and capabilities of the training platform, the quality of analytics and reporting, the size of the company and its growth potential, the quality of clients, and the geographic and vertical reach of the company.
Training Magazine Network is a platform for social learning and networking for the exchange of ideas and resources among global learning professionals and thought leaders. Determined directly by learning professionals, the TMN 2019 Choice Awards showcase which companies were voted as the top solutions in categories such as gamification, authoring tools, assessments, and more. Over 3,300 votes were cast by 1,253 unique respondents for these peer-rated and crowd-sourced recognitions, allowing eThink to earn an award for Learning Portal/LMS alongside other big names such as Totara, Adobe, Cornerstone, and more.
As we reflect on this past year’s success and look forward to what’s in store for 2020, we’re extremely grateful for our amazing clients, partners, and team members who we largely owe our success to. (If you missed it, you can check out our #eThanks campaign on Twitter here!) We hope to continue to provide more eLearning insight, service, and solutions to learning professionals in 2020, aiding in the creation of cultures of learning in the workplace that directly impact organizational success. Thanks for another great year, we’ll see you in 2020!!) We hope to continue to provide more eLearning insight, service, and solutions to learning professionals in 2020, aiding in the creation of cultures of learning in the workplace that directly impact organizational success. Thanks for another great year, we’ll see you in 2020!